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51003 (Multi DRM/DoveRunner License Error)

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: 51003
  • Type: PALLYCON_UNREGISTERED_SITE_ID
  • Summary: When Kollus requests the DoveRunner server to issue a Multi DRM license, the site_id provided is either not registered in the DoveRunner system or is in a deactivated state.

Cause​

  • The site_id is not registered in the DoveRunner console system.
  • The site_id is registered in the DoveRunner console but is in a deactivated state.
  • The site_id entered in the Kollus channel DRM settings does not match the actual site_id confirmed in the DoveRunner console.
  • The development site_id and the production site_id have been confused with each other.
  • The DoveRunner account itself has been suspended or the service has been set to dormant.

Diagnosis​

  1. Check DoveRunner console data: Log in to the DoveRunner console, navigate to [Service Management] > [Site Information] > [Site ID], and confirm the unique identifier string that was actually issued.
  2. Compare strings: Request a confirmation from Technical Support(tech_support@kollus.com) to verify that the site_id string confirmed in step 1 matches the string entered in the Kollus system.
  3. Check account and license status: Verify that the account status in the DoveRunner console is active. For detailed token specification validation, refer to the DoveRunner official license token guide.

Resolution​

Clearly separate Kollus channels into dedicated development and production channels for proper control.

Development channel
  • Connect DoveRunner development site_id
  • Apply test DRM policies (allow emulator execution, relax HDCP, etc.)
Production channel
  • Connect DoveRunner production site_id
  • Apply actual DRM policies
Benefits of separate configuration
  • Unauthorized packets generated during development do not affect content and licenses in production.
  • The development team can conduct tests smoothly in emulator and rooted device environments, which are completely blocked in the production channel.
  • Prevents 51003 errors caused by confusing the development and production site_id.

Activate site_ID and synchronize settings​

  • After confirming the activation status of the site_id in the DoveRunner console, request a review of the Kollus channel DRM settings from Technical Support(tech_support@kollus.com).
  • If the issue is with the DoveRunner account itself, take action through the official DoveRunner technical support channel.