Developer Error Code Diagnosis Guide
Notice
This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.
| Error code / Guide | Summary |
|---|---|
| -1XXX (PC secure player error) | Errors occurring in the agent-based secure player for PC |
| -1007 (Player stream error) | Playback stream URL specification errors and reception failures |
| -1094995529 | Playback compatibility error for legacy DRM content |
| -1015, -21XX (SDK authentication error) | SDK license expiration and Bundle ID/package name mismatch errors |
| 3XXX (Web Player/HTML5 Player for All error) | Web Player (v5) and HTML5 Player for All (v4) errors |
| -4XXX (Video Gateway error) | Video Gateway integration errors when requesting playback URLs |
| -846X (Edge/authentication server error) | Security policy violations and playback restriction errors during edge server playback URL validation |
| -8600~-8611, -8624 (Mobile SDK storage I/O error) | File system errors during mobile SDK download file and database processing |
| -86XX (Mobile SDK storage/DRM error) | Storage and DRM errors during mobile SDK download and offline playback |
| -9XXX, -10XXX (Callback/network curl error) | libcurl-based network callback errors during playback and download validation |
| 51003 (Multi DRM/DoveRunner license error) | Site ID mismatch or deactivation errors during Multi DRM license authentication |
| Network whitelist registration | How to resolve blocked Kollus media streaming and callback communication in firewall environments |
| Generate HAR file for troubleshooting | How to generate a Chrome HAR file for analyzing playback issues |
| Kollus player cannot be launched in Android Chrome | Kollus player cannot be launched in the Android Chrome browser |