Kollus player cannot be launched in Android Chrome

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

Symptom

After an Android Chrome browser update, clicking the play button does not launch Kollus Player, or it only launches intermittently.

Cause

After the Chrome browser update, Intent URL calls from within an iframe are blocked. This can be confirmed by a 'Navigation blocked' related log in the Chrome developer tools console.

Resolution

Using Kollus Web Player Controller allows you to work around the app call blocking issue from within an iframe.

1. Include Kollus Web Player Controller in the HTML page that contains the iframe tag with the Kollus playback link.
2. Enter the id value of the iframe tag that has the Kollus playback link in the child attribute.
3. After applying the code, verify that the app call works correctly in the Android Chrome browser.
4. If the issue persists after trying the steps above, contact the technical support team (PE, tech_support@catenoid.net).

info

For detailed descriptions of Kollus Web Player Controller, refer to the Web Player Controller document.