Error Code Guide for End Users
Notice
This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.
| Error code | Summary |
|---|---|
| 404 | Playback script load failure and path error |
| 409 | Plugin load failure and agent execution error |
| 604 | Storage access and initialization error |
| 1007 | Playback interruption during downloaded video playback |
| 1019 | Playback blocked in virtual machine and dual OS environments |
| 1027, 3019 | Content tampering detection and security policy block |
| 3003 | Unsupported media format or playback permission error |
| 3004 | Browser hardware acceleration settings conflict |
| 3012 | Network access restriction and live stream reception failure |
| 8613 | Playback failure due to CDN cache error or unsupported New DRM environment |
| 57208 | Hardware acceleration settings error |
| -7 | Mobile playback error due to temporary network disconnection |
| -1000 | Agent not responding and recording/capture program detected |
| -1002 | Screen sharing/capture/recording program detected and conflict |
| -1011 | Security script load failure and authentication error |
| -1017 | Video data load failure |
| -4085 | Authentication token expired and session validity period exceeded |
| -8006 | Server connection failure and network communication blocked |
| -8007 | Network path error and IP authentication failure |
| -8028 | Network communication disconnected and firewall blocked |
| -8035 | HTTPS authentication blocked and network security policy conflict |
| -8056 | Security program conflict and network access blocked |
| -8066, -8481 | DNS settings error and server address resolution failure |
| -8200 | Server connection failure and network security blocked |
| -8302 | Temporary carrier error and network access restriction |
| -8305 | Proxy host unresolvable and network path error |
| -8400 | Content load failure and authentication token expired |
| -8401 | Content load failure and security module update required |
| -8403 | Server access permission error and network blocked |
| -8479 | Concurrent access blocked |
| -8613 | Playback failure due to unsupported browser environment or content data error |
| -8614 | Content information verification error |
| -8632, -8633 | Mobile app information verification error |
| -8636 | Content authentication failure and DRM error |
| -8645 | Download list information error |
| -8658 | Downloaded content deleted and expired after device reboot |
| -8664 | Playback and download failure due to system time mismatch |
| -8686 | Playback time/count exceeded and user account conflict |
| -8749 | Content forced termination due to poor network quality |
| -8900 | Mobile app information verification error and server authentication failure |
| -9500 | Download button not responding |