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-1000

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -1000
  • Summary: Agent not responding and recording/capture program detected

Symptoms​

  • Video does not play and the message "KollusAgent is not running or not responding." is displayed.
  • The next episode does not start and playback stops.
  • When using the Edge browser, playback interruptions due to recording/capture program detection may occur repeatedly.

Causes​

  • Program conflict: Windows Game Bar or browser extensions conflict with the player's recording/capture prevention feature, causing the agent process to stop and interrupting playback.
  • Network blocking: Security settings or firewalls on certain routers (e.g., iptime) block local communication between the agent and the browser, interrupting playback.
  • Antivirus interference: A security program misidentifies the player process as malicious activity and forcibly terminates it.

Solutions​

  • Disable recording/capture programs: Refer to the -1002 error code document to disable recording and capture programs, including Windows Game Bar.
  • Check your browser: Disable all extensions in the Edge browser, or try playing the content in a different browser such as Chrome.
  • Router security settings: Temporarily disable or reset security-related settings (such as the firewall) in your router's admin page.
  • Restart the agent: Reboot your device, or close the antivirus program and relaunch the player.
  • Change DNS settings: If the problem persists, refer to the DNS settings document to try changing the DNS server address.