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-1017

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -1017
  • Summary: Video data load failure

Symptoms​

Video loading stops and the message "Failed to load video data." is displayed.

Cause​

This error occurs when the player agent (KollusAgent.exe) has terminated abnormally, or when temporarily cached data is corrupted and the player cannot retrieve video data from the server or local storage.

Resolution​

  • Manually launch the agent: Select one of the paths below to directly launch the player agent.
    • Double-click [Download Home] in the Kollus Player app located on the desktop. (The name "Download Home" may vary depending on the site you are using.)
    • Navigate to the installation path (C:\Program Files (x86)\KollusPlayer3\KollusAgent.exe) and run the file directly.
  • Delete cache data (Windows): Delete the Kollus Player cache and try again.