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-8200

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8200
  • Summary: Server connection failure and network security blocking

Symptoms​

Communication with the server is interrupted during video playback.

Cause​

This occurs when a network firewall at a public place (school, library), corporate, or government facility identifies the Kollus Player's server connection as a security threat and blocks it.

Resolution​

  • Switch network environment: Connect to mobile data (LTE/5G) or a hotspot and try playing again.
  • Contact network administrator: Request the network administrator at the location to allow the Kollus service ip/ports. (You can obtain the information through the customer support of the site you are using.)