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3004

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: 3004
  • Summary: Browser graphics acceleration settings conflict

Symptoms​

The video does not play and a "Browser not supported" message is displayed.

Cause​

The issue is caused by a browser graphics acceleration settings conflict or a missing DRM module (Widevine) update in the Naver Whale browser.

Solutions​

Change graphics acceleration settings (Chrome/Edge)​

Change the browser graphics acceleration settings.

  • Chrome: Enter chrome://settings/system in the address bar > Enable or disable [Use graphics acceleration when available] > Restart the browser
  • Edge: Enter edge://settings/system in the address bar > Enable or disable [Use graphics acceleration when available] > Restart the browser

Update the module (Naver Whale)​

Caution

Multi DRM is not supported when using the Naver Whale browser on Windows.

  1. Enter whale://components in the address bar to navigate to the management page.
  2. Click [Widevine Content Decryption Module] > [Check for update].
  3. Attempt multiple times until the update is complete, then restart the browser.