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-8658

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8658
  • Summary: Downloaded content deleted and expired after device reboot

Symptoms​

After rebooting the device or clearing the cache, the previously downloaded video list disappears, or the message "Content access is restricted." is displayed during playback.

Cause​

For security purposes, the DRM system determines whether content has expired based on the device's current time. If the device's date and time are reset to a past value or differ from the actual time after a reboot, the DRM server considers the content expired and deletes or blocks it.

Resolution​

  • Date and time settings: Set the device's date and time to the current time.
  • Manufacturer support: If the device's time keeps resetting every time it reboots, contact the device manufacturer's (Samsung, Apple, etc.) service center.