Skip to main content

3003

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: 3003
  • Summary: Unsupported media format or playback permission error

Symptoms​

The video does not play and the message "Unable to load video." is displayed.

Cause​

This occurs when the browser does not support the media codec, or when content playback permission (such as Widevine DRM) is denied in an Android WebView-based app.

Solution​

  • Use a different browser: Play the content using a standard up-to-date browser such as Chrome or Samsung Browser.
  • Update the app and allow permissions: Update the app you are using to the latest version, then select [Allow] in the permission prompt that appears when launching the app.