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-8006

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8006
  • Summary: Server connection failure and network communication blocked

Symptoms​

When the play button is clicked, a message saying "Cannot connect to the server." is displayed and loading stops.

Cause​

The cause is an unstable signal on the currently connected network, server access blocked by a specific security policy (firewall), or a temporary failure in the carrier's network.

Resolution​

  • Cross-network test: If you are connected via Wi-Fi, switch to mobile data (LTE/5G), or if you are using mobile data, switch to Wi-Fi to check for differences in the playback environment. If the connection consistently fails only on a mobile data (LTE/5G) network, check whether there is a carrier network outage in the area.
  • Check router environment: When using home Wi-Fi, move closer to the router or reboot it to improve signal strength.
  • Contact network administrator: If the error occurs only in a specific location, ask the network administrator to allow Kollus service ip/ports. (You can obtain the information through the customer support of the site you are using.)
  • Change DNS settings: If the problem persists, change the DNS settings.