-8636

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

• Error code: -8636
• Summary: Content authentication failure and DRM error

Symptom

The video does not play and the message "An error occurred during the authentication verification process. Please apply to content provider." is displayed.

Cause

This occurs when the time information on the user's device does not match the server's standard time during the DRM authentication process for video security, or when verification of content playback permissions fails.

Solution (Windows 11)

Change the time zone

1. Type 'Control Panel' in the Start menu search bar and open it.
2. Click [Clock and Region] > [Change the time zone].
3. Click [Change time zone].
4. Select [(UTC+09:00) Seoul] from the time zone list, then click [OK].
5. Close all running browsers, reopen them, and play the video.