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-8613

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8613
  • Summary: Playback failure due to unsupported browser environment or content data error

Symptoms​

Error code -8613 is displayed during video playback, and playback is interrupted or does not start.

Cause​

  • Unsupported browser: Playback was attempted in a browser that does not support HTML5 Player for PC.
  • Content data error: Occurs when the content length data received from the edge server is abnormal.

Resolution​

  • Switch to a supported browser: Use the latest version of Chrome or Edge.
  • Clear browsing data: Enter the address below in the browser address bar and delete cookies and cache.
    • Chrome: chrome://settings/clearBrowserData
    • Edge: edge://settings/clearBrowserData
  • Reinstall the player: Completely uninstall the existing Kollus Player app, then reinstall the latest version of the player.
  • Contact the site's customer support: If the issue persists after trying the above methods, contact the customer support of the site you are using.
See Also

If this error code is displayed along with a player initialization failure, refer to the document below.