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-8401

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8401
  • Summary: Content load failure and security module update required

Symptoms​

Video loading is interrupted and the message "Error occurred while loading content. Please apply to your content provider." is displayed.

Cause​

This occurs because the enhanced security logic applied in August 2023 causes older versions of the player app to fail the server's latest security authentication.

Resolution​

Completely uninstall the existing Kollus Player app, then reinstall the latest version of the player.