Skip to main content

-8302

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8302
  • Summary: Temporary ISP error and network access restriction

Symptoms​

When playing a video, the message "An unknown error has occurred." is displayed and the connection to the server fails.

Cause​

This is caused by a temporary network error from your Internet Service Provider (ISP) or content access being blocked by the security policy of a public place (library, school, etc.).

Solutions​

Reinstall the player​

Completely uninstall the existing Kollus Player app and reinstall the latest version of the player.

Reset internet options (Windows 11)​

  1. Type 'Control Panel' in the Start menu search bar and open it.
  2. Click [Network and Internet] > [Internet Options].
  3. Select the [Advanced] tab at the top.
  4. Click [Restore advanced settings] > [Apply] > [OK] in order.
  5. Reboot the system.

Use a different browser​

If the problem persists, it is recommended to use a different browser.

Switch networks or contact your administrator​

Try connecting via mobile data (LTE/5G) or a hotspot to attempt playback, or ask your network administrator to allow the Kollus service IP/ports. (You can obtain the information through the customer support of the site you are using.)