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-1011

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -1011
  • Summary: Security script load failure and authentication error

Symptoms​

When the player launches, a "Security Script" message is displayed and the process stops at the security authentication stage.

Cause​

  • Network instability: Occurs when a temporary network delay at the moment of launch prevents the security script from loading.
  • Security policy blocking: Occurs when a security firewall on a group network, such as a public institution or corporation, blocks the Kollus service domain or port.

Resolution​

  • Simple retry: Refresh the web page (F5) or fully close the player and relaunch it.
  • Allow domain: Add the *.kollus.com domain to the exception list in your antivirus program and security software settings.
  • Contact network administrator: If the error only occurs in a specific location, ask your network administrator to allow the Kollus service ip/ports. (You can obtain the information through the customer support of the site you are using.)