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3012

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: 3012
  • Summary: Network access restriction and live stream unavailable

Symptoms​

Video playback fails in certain locations, or the broadcast signal is not received properly when watching a live stream.

Cause​

This is caused by access blocking policies on secured external networks (libraries, offices, etc.) or interruption of the live stream transmission.

Solution​

  1. Simply retry: The issue may be a temporary reception error, so wait a moment and reconnect.
  2. Switch networks: Instead of a public Wi-Fi network with security policies applied, connect using mobile data (LTE/5G) or a different Wi-Fi network and try playing again.