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-8056

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8056
  • Summary: Security program conflict and network access blocking

Symptoms​

The player fails to launch properly or fails to establish a network connection.

Cause​

This occurs due to compatibility issues with an older version of the player, or because a firewall or antivirus program on a public or corporate network identifies Kollus Player's communication as a security threat and blocks it.

Resolution​

  • Install the latest version of the player: Completely uninstall the existing Kollus Player app, then install the latest version.
  • Reset Internet options (Windows 11): For detailed steps, refer to the -8302 resolution document.
  • Contact your network administrator: If the issue persists after the above steps, ask your network administrator to allow the Kollus service ip/ports. (You can obtain the information through the customer support of the site you are using.)