Error Message Guide for Users
Notice
This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.
| Error message | Summary |
|---|---|
| Download failed: connecting to host. | Failed to connect to the player installation server due to network security policy |
| Can't install Kollus Player. | Kollus Player installation failed due to insufficient storage space |
| NSIS Error / Error launching Install / Store Location error occurred (-600) | Player installation failed due to system locale mismatch or special characters in the user account name |
| The file cannot be opened. | Player installation file execution failed in Windows 10 Edge browser, and video playback error for downloaded content on Android tablets |
| Digital signature is unknown, the signature is corrupted. | Player installation failed due to a digital signature error |
| Windows has blocked this software. | Player execution blocked by a Windows security warning or network firewall |
| This app has been blocked for your protection. | Player installation or execution blocked due to Windows security features and account permission issues |
| Gateway Anti-Virus Alert | Failed to connect to the player update server due to a false positive from the network firewall |
| Failed to initialize the player. | Player initialization failed due to browser updates or other reasons |
| Storage -600 | Unable to run the player due to Windows account permission issues or a change in the content storage path |
| Jailbreak detected. | Security block triggered by jailbreak detection on an iOS device |
| Playback stopped because USB debugging was detected. | Playback blocked due to USB debugging mode being enabled on an Android device |
| Other error messages | A collection of other error messages that occur during installation, execution, and playback |