Download failed
This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.
- Error message: "Download failed: connecting to host."
- Summary: Player installation server connection failure due to network security policy
Symptoms
The Kollus Player installer was launched but the installation does not proceed.
Cause
This issue typically occurs in internal network environments of organizations with strict security policies, such as corporations and public institutions. Corporate security policies (firewalls, proxies, IPS, etc.) treat connections to the external download servers required for player installation as unauthorized communications and block them.
Resolution
Contact the network administrator at the location and request that access to the Kollus Player server be allowed.
While waiting for the network administrator to take action, connecting to a mobile hotspot allows you to bypass the corporate firewall and proceed with the installation.