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Storage -600

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error message: "Storage -600"
  • Summary: Player cannot launch due to Windows account permission issues or content storage path changes

Symptoms​

The video does not play and the error message above is displayed. The same symptom may recur even after closing security programs or reinstalling Kollus Player.

Cause​

  • Windows account permission issue: The current Windows user account is continuously blocking the Kollus Player agent from running.
  • Storage path recognition failure: The storage location of downloaded content has been changed, or the drive volume recognition has been released due to reconnecting the USB cable of an external hard drive (or removable disk).

Solutions​

Create a new user account​

  1. Press [Windows]+[I] on your keyboard to open the Settings app.
  2. Navigate to [Accounts] > [Other users] (or [Family & other users]).
  3. Click [Add account] (or [Add someone else to this PC]) to create a new user account.
    • If the Microsoft account sign-in window appears, select [I don't have this person's sign-in information] > [Add a user without a Microsoft account] in sequence at the bottom.
    • It is recommended to add the user as a 'local user' without creating a new email.
  4. Click [Start] > [User profile icon], then select the newly created account to sign in.
  5. Completely uninstall the existing Kollus Player app, then reinstall the latest version.

Reset the storage path​

For stable permission access and path consistency, it is recommended to use the Local Disk (C:) for the Kollus video download path.

  • Set to Local Disk (C:) drive: Other drives (such as D: drive) may cause permission restrictions, so if storage space is sufficient, set the default location to the C: drive.
  • Check external drive connection: When reconnecting a USB cable, the drive letter (volume) may change, causing the content to become unrecognizable. For more details, refer to the video download error document.
  • Do not move content files arbitrarily: If content files are moved arbitrarily while Kollus Player is reinstalling or in use, the player will not be able to recognize the path. If you need to change the download path, reassign the path through the settings menu within the player.