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8613

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: 8613
  • Summary: Playback failure due to CDN cache error or unsupported New DRM environment

Symptoms​

Specific content fails to play and error code 8613 is displayed.

Causes​

  • CDN cache error: A problem has occurred with cached data during the content distribution process (CDN).
  • Unsupported New DRM environment: Playback was attempted in a browser or player environment that does not support the New DRM method.

Solutions​

  • Clear player cache: Delete the Kollus Player cache and try again.
  • Reinstall the player: Completely uninstall the existing Kollus Player app, then reinstall the latest version.
  • Contact the site's customer support: If the error occurs repeatedly only for specific content, the CDN cache needs to be reprocessed on the service side. Please contact the customer support of the site you are using and provide the error code (8613) along with the relevant content information.