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DNS Settings

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

If the DNS settings in your local environment are unstable, player initialization failures or video loading errors may occur. If the problem persists, we recommend changing to one of the DNS addresses below.

Internet Service Provider (ISP)Primary DNSSecondary DNS
KT Olleh168.126.63.1168.126.63.2
SK Broadband219.250.36.130210.220.163.82
LG U+164.124.101.2203.248.252.2
Google Public DNS8.8.8.88.8.4.4
OpenDNS208.67.222.222208.67.220.220
Note
  • Overseas users: Change the DNS settings on your PC and router to the Google Public DNS address.
  • Error 8615: Change to the DNS address of KT Olleh or SK Broadband and try again.

Dns change method​

Windows​

  1. Type 'Control Panel' in the Start menu search bar and open it.
  2. Click [Network and Internet] > [Network and Sharing Center].
  3. Click [Change adapter settings] in the left menu.
  4. Right-click the network you are using (Wi-Fi or Ethernet) and click [Properties].
  5. Select [Internet Protocol Version 4 (TCP/IPv4)] and click [Properties].
  6. Check [Use the following DNS server addresses] and enter the DNS addresses.
    Note

    If the issue persists even when set to [Obtain DNS server address automatically], it may not be a network environment issue. Please contact the customer support of the site you are using.

  7. Click [OK] to save the settings, then close all browser windows, reopen them, and try playing again.

macOS​

  1. Click [System Settings] > [Network] > click the currently connected network (Wi-Fi or Ethernet) > [Details].
  2. Select [DNS] from the list on the left.
  3. Click [+] below the DNS server list and enter the DNS address.
  4. Select the existing DNS address and click [-] to remove it.
  5. Click [OK] to save the settings.

Quit network-interfering programs​

Certain programs may block communication with Kollus servers. If you are running any of the programs below, fully quit the process before launching the player.

  • Download managers (IDM): IDMAN (Internet Download Manager), etc.
  • DNS bypass and security tools: SecretDNS, VPN services, etc.
  • Other: Proxy configuration programs and packet analysis tools