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(iOS) Player Errors

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

This guide explains issues that may occur when using the Kollus Player on iOS devices and how to resolve them.

The following system requirements must be met for stable operation of the Kollus Player.

  • Supported operating system: iOS 16 or later
  • Required storage space: At least 500 MB of free space
  • Security policy: Rooted or jailbroken devices are not supported due to security policy.
    • For instructions on how to reset a jailbroken iOS device, refer to this page.

Solutions by situation​

Capture and recording software running​

  • Symptom: Video playback is blocked.
  • Cause: If a video capture or screen recording app is installed on the device or running in the background, playback is blocked by the content protection policy.
  • Solution: Completely close or uninstall the capture app, then try playing the content again.

Player app installation error​

  • Symptom: The Kollus Player app operates abnormally or does not launch.
  • Cause: This occurs when the app installation file is corrupted or the installation is incomplete.
  • Solution: Completely uninstall the existing Kollus Player app and reinstall the latest version.

Unstable network connection​

  • Symptom: Severe buffering or network connection errors occur during video playback.
  • Cause: This occurs when the Wi-Fi or cellular signal is weak or not detected.
  • Solution: Play content in a stable network environment. If you are on the move or the network is unstable, it is recommended to use the mobile download feature to download the video before watching.

Insufficient device resources​

  • Symptom: The device slows down or the app crashes while the player is running.
  • Cause: If you exit apps using the home button without properly closing them, the number of apps running in the background increases and memory runs low.
  • Solution: Close all background apps that are running, or reboot the device to optimize the system.

In-app browser usage​

  • Symptom: Pressing the play button on a web page produces no response.
  • Cause: This occurs when accessing through an in-app browser built into apps such as Naver, KakaoTalk, or Instagram, which blocks player integration.
  • Solution: Open Safari, the default iOS browser, and navigate to the website. (For Android devices, using the Chrome browser is recommended.)

App store account error​

  • Symptom: Installing or updating the Kollus Player app from the App Store does not proceed.
  • Cause: This occurs when the user's Apple account information is corrupted or a store authentication error has occurred.
  • Solution: Sign out of your Apple account and sign back in. If the issue persists, contact the device manufacturer (Apple).