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(macOS) Player Installation and Update Errors

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

Symptoms​

This occurs when the installation is interrupted by the following message while following the player update instructions.

"The update is stopped because malware cannot be verified."

This issue mainly occurs after upgrading from an older version of macOS to a newer one, and the same message may appear even if you are using the latest version of the player.

Cause​

The Kollus Player installer is being blocked by the Privacy & Security settings in macOS. macOS automatically blocks the execution of programs it deems untrustworthy.

Solution​

Manually allow the Kollus Player installation in your security settings.

  1. Go to [[System Settings]] > [[Privacy & Security]].
  2. In the lower section of the Security section, confirm the message indicating that the Kollus Player installer has been blocked.
  3. Click the Open Anyway button next to the message.
  4. Enter your Touch ID or administrator password to approve the change.
  5. Run the installer again.
Note

The Open Anyway button is only displayed within 1 hour after the block occurs. If the button is not visible, run the installer again to trigger the block message again, then repeat the steps above.