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(Overseas Viewers) Language and System Locale Settings

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

Symptoms​

When trying to watch videos using Kollus Player from overseas, you may experience the following symptoms:

  • Player installation failure
  • Video playback failure
  • No audio output

Solutions​

Change system locale settings (Windows)​

In a non-Korean locale environment, errors may occur from the initial installation stage. If the system locale is not set to Korean, the following error messages may appear during player installation:

  • "NSIS Error"
  • "Error launching Install"
  • "Store Location error occurred (-600)"

In this case, refer to the document below to change your system locale settings.

Change dns settings​

If your overseas carrier's DNS is automatically configured or has been arbitrarily changed, a -8481 error will occur. In this case, refer to the document below to change your carrier's default DNS to a public DNS, then try playing again.

Mobile device language settings (iOS/Android)​

Text or menus within the app may appear in a different language than expected. This is because the language displayed in the app is determined by the order of language settings on your mobile device.

Currently, Kollus supports Chinese (Simplified). Therefore, if Chinese (Simplified) is set as the highest priority but is not a supported language, the next highest priority language — Korean or English — will be displayed instead.

  • Example: If languages are set in the order 'Chinese (Simplified) > Korean > English', apps that do not support Chinese (Simplified) will be displayed in Korean.

The following explains how to change the language setting order on iOS and Android.

  • iOS: Go to [Settings] > [General] > [Language & Region], then place your preferred language at the top of the list.
  • Android: Go to [Settings] > [Language & input] > [Language], then place your preferred language at the top of the list.