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(Windows) Playback Error Caused by Game Bar

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

Symptoms​

The video does not play and error code -1000 or -1002 is displayed.

Cause​

The Game Bar feature built into Windows 10/11 includes screen recording and background recording capabilities. The security module of Kollus Player identifies this feature as a potential recording attempt and restricts its execution to protect content copyright.

Solution​

You can resolve the issue by blocking the background execution permission of Game Bar and disabling the call feature.

Step 1: configure background component permissions​

  1. Press [Windows]+[I] on your keyboard to open the Settings app.
  2. Navigate to [System] > [System components].
  3. Find Game Bar in the list and click [More options (⋮)] > [Advanced options].
  4. Under [Background component permissions], set 'Let this system component run in the background' to [Never].
Windows 10 users

On Windows 10, skip Step 1 and only proceed with disabling Game Bar in Step 2.

Step 2: disable the game bar call feature​

  1. Click [Gaming] in the left menu of the Settings app.
  2. Disable [Game Bar] > [Allow your controller to open Game Bar].
  3. Close all open browsers, relaunch them, and verify that the video plays correctly.