(Android/iOS) App Cannot Launch After System Settings Change Permission Popup

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

Symptom

After a system settings change permission request popup appears on a mobile device, Kollus Player fails to launch.

Cause

This occurs when the player app's access permissions have not been granted in the device's own security settings.

Resolution

On your mobile device, go to [Settings] > [Apps] > [Kollus Player] and set all required permissions and [Modify system settings] to [Allow].