(iPad Safari) Desktop Site Request Error
Notice
This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.
Symptom
Even when the Kollus Player app is already installed on an iPad, the following error messages appear during video playback and the player becomes unresponsive.
Error messages
- "The video will play through the Mac-only player."
- "Please check on a mobile device."
- "Download initialization is in progress."
- "This device is not supported."
Cause
What is the desktop website request?
This refers to a browser setting that forces the device to be recognized as a PC (desktop) environment.
- Browser identification error: This occurs when the Safari browser's default setting is set to [Request Desktop Website] after the iOS 13 update.
- Player not detected: The website misidentifies the device as a PC (macOS) and attempts to find a PC installer instead of the mobile app, which prevents the player from working.
Resolution
Change Safari settings
- Open the [Settings] app on your iPad.
- Click [Apps] > [Safari] > [Request Desktop Website]. (On iOS 17 or earlier: [Safari] > [Request Desktop Website])
- Disable the [All Websites] option.
Use a different browser
Chrome and Naver Whale browsers work seamlessly with the Kollus app without any additional settings.