Skip to main content

(Overseas Viewers) Language and System Locale Settings

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

Symptoms​

When trying to watch videos using Kollus Player from overseas, you may experience the following symptoms:

  • Player installation failure
  • Video playback failure
  • No audio output

Solutions​

Change system locale settings (Windows)​

In a non-Korean locale environment, errors may occur from the initial installation stage. If the system locale is not set to Korean, the following error messages may appear during player installation:

  • "NSIS Error"
  • "Error launching Install"
  • "Store Location error occurred (-600)"

In this case, refer to the document below to change your system locale settings.

Change dns settings​

If your overseas carrier's DNS is automatically configured or has been arbitrarily changed, a -8481 error will occur. In this case, refer to the document below to change your carrier's default DNS to a public DNS, then try playing again.

Mobile device language settings (iOS/Android)​

Text or menus within the app may appear in a different language than expected. This is because the language displayed in the app is determined by the order of language settings on your mobile device.

  • Example: If languages are set in the order 'Chinese (Simplified) > Korean > English', apps that do not support Chinese (Simplified) will be displayed in Korean.

The following explains how to change the language setting order on iOS and Android.

  • iOS: Go to [Settings] > [General] > [Language & Region], then place your preferred language at the top of the list.
  • Android: Go to [Settings] > [Language & input] > [Language], then place your preferred language at the top of the list.