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604

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: 604
  • Summary: Storage access and initialization error

Symptoms​

The video does not play and the message "A storage error has occurred." is displayed.

Cause​

This error occurs when the player attempts to write temporary data required for operation to storage, but is denied due to insufficient system access permissions or interference from a security program.

Resolution​

  • Clear cache data (Windows): Delete the Kollus Player cache and try again.
  • Install the latest player version: Completely uninstall the existing Kollus Player app, then reinstall the latest version.
  • Disable antivirus real-time protection: Refer to the conflicts with antivirus programs document to disable real-time protection in your antivirus program. After changing the settings, be sure to reboot the system to apply the changes.