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-7

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -7
  • Summary: Mobile playback error due to temporary network disconnection

Symptoms​

While watching a video on a mobile device, an error code is displayed and video playback suddenly stops. This typically occurs in environments where the user is in motion.

Causes​

  • Network switching: When the connection switches between Wi-Fi and mobile data (LTE/5G)
  • Entering a dead zone: When the device's network signal is temporarily lost due to subway travel or entering a tunnel

Solutions​

  • Reconnect to the network: Turn on the device's "Airplane Mode," wait 10 seconds, then turn it off again.
  • Reboot the device: The issue may be a temporary error in the network module, so restart the device.
  • Change location: Move to a location with a stable Wi-Fi or cell signal, then play the video again.