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-8900

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8900
  • Summary: Mobile app information verification error and server authentication failure

Symptoms​

Video loading stops and the message "An error occurred while verifying content information." is displayed.

Cause​

Due to temporary network instability, the authentication response from the server was not received or was delayed.

Resolution​

Since this is a temporary error, please try again after a moment. If the issue persists, try the following steps.

  • Update the player app: Search for 'Kollus Player' in the mobile app store (Google Play/App Store) and click [Update].
  • Reinstall the player: If the issue persists after updating, completely uninstall the existing Kollus Player app and reinstall the latest version.