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-8035

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8035
  • Summary: HTTPS authentication blocking and network security policy conflict

Symptoms​

This occurs when playing video in public places (schools, libraries, public offices, etc.), and the same symptom repeats even after reinstalling the player or rebooting the device.

Cause​

This occurs because HTTPS(SSL) communication is blocked by a network management policy, or the IP of the video authentication server is blocked by a firewall.

Resolution​

Ask the network administrator of the location to allow the IP/port for using Kollus services. (You can obtain the information through the customer support of the site you are using.)