-9500

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

• Error code: -9500
• Summary: Download button not responding

Symptoms

Clicking the content download button produces no response, or downloads for all videos fail to proceed regardless of the episode.

Cause

This occurs when the download script fails to execute properly due to a browser error.

Solution

• Reset browser settings: Reset your browser settings by following the steps below.
  • Chrome: Enter chrome://settings/reset in the address bar > click [Restore settings to their original defaults] > [Reset settings]
  • Edge: Enter edge://settings/reset in the address bar > click [Restore settings to their original defaults]
• Contact the site's customer support: If the issue persists after trying the above steps, contact the customer support of the site you are using.