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-8632, -8633

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8632, -8633
  • Summary: Mobile app information verification error

Symptoms​

In the mobile Kollus Player app, the message "An error occurred while verifying content information." is displayed and the video does not play.

Cause​

This occurs when the player app version is outdated and conflicts with the latest security/authentication specifications, or when a downloaded content file is corrupted and the app fails to read its information.

Resolution​

  • Update the player app: Search for 'Kollus Player' in the mobile app store (Google Play/App Store) and click [Update].
  • Reinstall the player: If the issue persists after updating, completely uninstall the existing Kollus Player app and reinstall the latest version.