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-8614

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8614
  • Summary: Content information verification error

Symptom​

The video does not play and the message "An error occurred during the content information verification process." is displayed.

Cause​

This occurs when the network response is delayed while loading video data, or when PC/mobile device resources (CPU, bandwidth) are excessively consumed by other programs.

Solution​

  • Check network equipment: Turn off and restart your router, then try again from a location with a strong wireless signal.
  • Close background programs: Completely close programs that heavily consume network and CPU resources, such as torrent clients and P2P site downloaders.
  • Reinstall the player: Completely uninstall the existing Kollus Player app, then reinstall the latest version of the player.
  • Retry after a moment: If the problem persists after reinstalling the player, it may be due to a temporary network traffic overload, so try again after a moment.