-8400

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

• Error code: -8400
• Summary: Content load failure and authentication token expiration

Symptoms

Video loading is interrupted and the message "Error occurred while loading content. Please apply to your content provider." is displayed.

Cause

This occurs when the token validity period of the media URL generated for security purposes has expired.

Resolution

• Refresh the browser: Refresh the web page you are watching to reissue the token.
• Re-login: Log out of the site, restart the browser, and log in again.
• Clear browsing data: Enter the address below in the browser address bar and delete cookies and cache.
  • Chrome: chrome://settings/clearBrowserData
  • Edge: edge://settings/clearBrowserData
• iPad users: Refer to the Request Desktop Site error document.