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-8686

Notice

This document is a machine-translated draft and is currently undergoing review. Some content may be inaccurate or differ from the original Korean version. For the most precise information, refer to the Korean documentation.

  • Error code: -8686
  • Summary: Playback time/count exceeded and user account conflict

Symptoms​

When playing a video, a message such as "Playback time has been exceeded." or "The allowed number of plays has been exceeded." is displayed, and viewing is restricted.

Cause​

This occurs when playback authorization fails due to a corrupted Windows user account, excessive browser background resource usage, or overly aggressive security detection by Windows Defender.

Resolution​

  • Reinstall the player: Completely uninstall the existing Kollus Player app, then reinstall the latest version of the player.
  • Restart the browser: Fully close the browser and relaunch it, then try playing again.
  • Reset Windows 11 security settings
    1. Type 'Control Panel' in the Start menu search bar and open it.
    2. Click [System and Security] > [Windows Defender Firewall].
    3. Click [Restore defaults] in the left menu.
    4. Click [Restore defaults].
    5. Review the confirmation message in the pop-up window, then click [OK].
  • Create a new account: If the Windows user account is corrupted, create a new user account, sign in with that account, and try playing again.
  • Use a different browser: Try playing in a different browser such as Edge instead of Chrome.
  • Check the operating system: If the issue persists after the above steps, it is likely due to corrupted Windows system files, and reinstalling the Windows operating system may be necessary.